Cancellation policy
These Cancellation Terms apply to all reservations made directly with City & Solent Stays. By placing a booking, guests agree to the conditions outlined below.
- Full refund for cancellations made 14+ days before check-in.
- 50% refund for cancellations 7–14 days before check-in.
- No refund for cancellations less than 7 days before check-in.
- Full refund for cancellations within 48 hours of booking, provided the stay is at least 14 days away.
5. If we must cancel your booking, we will make reasonable efforts to offer alternative accommodation or provide a full refund if none is available, unless the booking is cancelled due to a breach of these Terms & Conditions or house rules by the guest, in which case no refund or alternative accommodation will be offered.
6. Early Departure After Check-In
6.1. The first 30 days are strictly non-refundable once the stay begins
6.2. Refunds for subsequent months will follow the terms of the signed long-stay agreement.
7. If the booking used a discounted monthly rate, City & Solent Stays reserves the right to reprice the used nights at the appropriate shorter-stay rate before calculating any refund.
8. Reservation Amendments
8.1. All changes to arrival dates, departure dates, guest numbers, or length of stay are subject to availability.
8.2. Additional charges may apply if the revised dates fall under a higher rate period.
9. Exceptional Circumstances In exceptional situations (e.g., medical emergencies, documented travel disruptions), we may, at our discretion, review cancellation requests on an individual basis. Supporting documentation may be required.
10. Refund Processing Approved refunds will be issued to the original payment method. Processing times may vary depending on the guest’s bank or payment provider.
11. No-Shows
11.1. Failure to arrive without prior cancellation will be treated as a no-show, and the full booking value will be charged.
